Return and Shipping Policy

LampHobby Return Policy

Welcome to the Return Policy page for LampHobby. We understand that occasionally, items may not meet your expectations, and we're committed to ensuring your satisfaction with your purchase. Please take a moment to review our return policy below.

15-Day Return Window: We offer a 15-day return policy, starting from the date of delivery. Within this timeframe, you may request a return for eligible items. To be eligible for a return, the item must be unused, in the same condition as you received it, and in its original packaging.

Initiating a Return: To initiate a return, please contact our customer service team within the 15-day return window. Our team will guide you through the return process and provide you with the necessary instructions. You may return items directly to the manufacturer.

Return Shipping: Customers are responsible for return shipping costs for ineligible items. In cases where the received item is incorrect, damaged, or defective the supplier will be responsible for any shipping costs. Items not approved for a return by supplier may not receive a refund.

Refund Process: Upon receipt of your return, we will process your refund. Please note that refunds may take several business days to appear in your account, depending on your payment method and financial institution.

Non-Returnable Items: Certain items are not eligible for return, including:

Items Damaged by User
Items Handled Incorrectly
Items Returned After 15-day Timeframe

Damaged or Defective Items: If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work swiftly to resolve the issue by providing a replacement, exchange, or refund, depending on the circumstances.

Exchanges: If you wish to exchange an item, we recommend initiating a return for the unwanted item and placing a new order for the desired item separately. Or Submit a request at 'Contact Us' to proceed.

Policy Updates: We reserve the right to update or modify our return policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this page periodically for the latest information.

If you have any further questions or require assistance regarding our return policy, please don't hesitate to contact our customer service team. We're here to ensure your shopping experience with us is exceptional.

Thank you for choosing LambHobby. We appreciate your trust and support.

Shipping Policy

Thank you for shopping at LampHobby! We are committed to providing you with a seamless shopping experience, including reliable shipping options. Please review the following information regarding our shipping policies:

Processing Time

Orders are typically processed and dispatched within 1-2 business days of receiving payment confirmation. However, please note that processing times may vary depending on product availability, order volume, and other factors.

Shipping Methods and Delivery Time

We offer several shipping options to accommodate your needs. The available shipping methods and estimated delivery times are provided at checkout based on your location and selected shipping preferences.

Please note that delivery times are estimates and not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, customs clearance, and other unforeseen circumstances beyond our control.

Shipping Rates

Shipping rates are calculated based on the total weight of your order, destination address, and selected shipping method. The shipping costs will be displayed at checkout before you complete your purchase.

International Shipping

We offer international shipping to select countries. International orders may be subject to customs duties, taxes, and other fees imposed by the destination country. These additional charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. You can track the status of your shipment using the provided tracking number and the carrier's website.

Shipping Address

Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for lost or undelivered packages due to incorrect or incomplete shipping information provided by the customer.

Shipping Restrictions

Certain products may be subject to shipping restrictions or regulations imposed by carriers or government authorities. We reserve the right to refuse or cancel orders for products that cannot be shipped to your location due to legal restrictions or other reasons.

Damages and Returns: While we take great care in packaging your order to ensure safe delivery, we understand that damages may occur during transit. In the event that your order arrives damaged, please contact us immediately so we can assist you with a replacement or refund.

For returns unrelated to damages, please refer to our Returns Policy page for detailed information on how to initiate a return and our eligibility criteria.

Holiday Shipping: During peak seasons or holidays, such as Black Friday or Christmas, please anticipate potential delays in processing times and delivery estimates due to increased order volumes and carrier constraints. We recommend placing your orders in advance to ensure timely delivery.

For any further inquiries or assistance regarding our shipping policy, damages, or returns, please do not hesitate to reach out to our customer service team. Your satisfaction is our top priority, and we are committed to providing you with an unparalleled shopping experience.

Shipping Policy Updates

We reserve the right to update or modify our shipping policy at any time without prior notice. Any changes to our shipping policy will be effective immediately upon posting on this page.

Contact Us

Thank you for choosing LampHobby. We appreciate your trust in us.